Is Your Intercom Tenant Data Safe?

A Property Manager’s Guide to Secure Video and Access Systems

As a property manager, you’re responsible not only for the comfort and convenience of your tenants but also for keeping their data safe. With modern video intercoms, cloud storage, and access control systems, it’s easier than ever to manage security, but it also comes with new responsibilities. Knowing where your tenant data is stored, who can access it, and whether your systems comply with critical regulations is essential.

At Metro Security Experts, we work with property managers across the country to implement secure, reliable, and compliant systems. One of our trusted partners, Sprngpod, provides intercom and video storage solutions designed to meet today’s rigorous security standards.

Why Data Security Matters

Many property managers assume that cloud-hosted video storage is automatically safe—but not all cloud systems are created equal. Here are some key questions to ask:

• Where is your tenant data stored?

• Who has access to it?

• Is the cloud provider in a trusted location, or is it hosted offshore?

• Does the system use secure authentication and encryption?

Even if a system appears “regional,” the parent company’s structure or global access may expose your data. Ensuring your systems are NDAA-compliant and hosted in secure North American data centers mitigates these risks.

Understanding NDAA Compliance:

NDAA (National Defense Authorization Act) Section 889 restricts the use of certain foreign-made telecommunications and video surveillance equipment, such as Huawei, Dahua, and Hikvision. While primarily aimed at federal contractors, NDAA compliance is a strong indicator of cybersecurity integrity. Choosing NDAA-compliant intercoms and cameras reduces vulnerabilities and helps protect tenant privacy. Metro Security Experts ensures that all Sprngpod systems we deploy are NDAA-compliant and hosted in secure, trusted AWS North American cloud data centers.

How Sprngpod Protects Your Data

Sprngpod’s solutions provide property managers with peace of mind, combining advanced features with strict security standards:

Core Data Protection Measures:

• Secure Authentication: One-time codes (OTP) for login prevent unauthorized access.

• Cloud-Based Architecture: Automatic updates and remote configuration reduce risks from outdated software.

• Privacy & User Control: Tenants can manage chat, video calls, and notifications to limit data exposure.

• Data Handling & Compliance: Certificate-based authentication ensures sensitive operations, like lock setup, remain secure.

Additional Features:

• PIN-based visitor access and cloud authentication reduce reliance on physical keys.

• Remote monitoring and access logs provide accountability and traceability.

What Property Managers Should Ask

Even with secure systems, it’s important to verify:

• Is your system using a U.S. or EU cloud, or the global default that may involve offshore access?

• Are there formal certifications such as NDAA, SOC 2, or GDPR compliance?

• Can the vendor provide detailed data residency information?

These steps ensure that your tenant data remains private, protected, and compliant with current regulations.

Peace of Mind Meets Operational Efficiency

Investing in secure, compliant systems isn’t just about ticking regulatory boxes—it’s about operational efficiency and tenant trust. With Sprngpod and Metro Security Experts, you get:

• NDAA-compliant intercoms and access control

• Secure North American cloud storage for video footage

• Video intercom systems for packages, deliveries, and tenant communication

• Fire alarm system assessments and ongoing support

Property managers can rest easy knowing their buildings are safeguarded, tenants’ privacy is respected, and operational risks are minimized.

Your Next Step: Speak With Professionals Who Know the Technology

Are you confident in your current intercom, access control, and video storage setup? Metro Security Experts can provide a free site assessment to evaluate your systems, identify gaps, and recommend solutions tailored to your property.

Contact us today: Call 631-609-7183, email info@metrosecurityexperts.com, or learn more at Metro Security Experts.

Protect your tenants, protect your reputation, and simplify your building management with secure, compliant, and reliable technology solutions.